Last Updated: 4/4/2025
Welcome to Universal Auto 323 (“we,” “us,” or “our”). These Terms and Conditions govern your use of our car rental services. By renting a vehicle from us, you agree to comply with these terms.
1. Rental Agreement
- The renter (“you”) must be at least 21 years old (or 25 for certain vehicles) with a valid driver’s license.
- A security deposit may be required at the time of rental.
- The rental period begins and ends as specified in the agreement.
2. Driver Requirements
- Only authorized drivers listed in the rental agreement may operate the vehicle.
- A valid driver’s license, proof of insurance, and a major credit card are required.
- International renters must present a passport and an International Driving Permit (if applicable).
3. Rental Fees & Payments
- Rental rates are based on a 24-hour period, with additional charges for late returns.
- Fuel must be returned at the same level as provided, or refueling fees will apply.
- Additional fees may include:
- Late return fees
- Cleaning fees (if excessively dirty)
- Toll charges (if applicable)
- Traffic violation fines (if incurred during rental)
4. Insurance & Liability
- Basic Liability Insurance is included but may have limitations.
- Optional Collision Damage Waiver (CDW) or Personal Accident Insurance (PAI) may be purchased.
- You are responsible for any damages not covered by insurance.
5. Prohibited Uses
- The vehicle must NOT be used for:
- Illegal activities
- Off-road driving
- Towing or transporting hazardous materials
- Racing or reckless driving
- Transporting more passengers than seat capacity
- Smoking or carrying pets (unless pre-approved)
6. Breakdowns & Accidents
- In case of an accident, contact Universal Auto 323 immediately at 401-301-5851.
- A police report must be filed for any accident involving injury or significant damage.
- Roadside assistance is available for mechanical failures.
7. Cancellation & Refunds
- Cancellations made 24 hours before pickup receive a full refund.
- No-shows or late cancellations may incur a fee.
8. Vehicle Return
- The vehicle must be returned to the designated location (Mansfield, MA 02048) on time.
- Late returns beyond the grace period (1 hour) may incur extra charges.
9. Dispute Resolution
- Any disputes shall be governed by the laws of Massachusetts.
- Claims must be filed in the Bristol County courts.
10. Contact Us
For questions or concerns, contact:
📧 Email: support@universalauto323.com
📞 Phone: 401-301-5851
📍 Address: Mansfield, MA 02048, United States